Our Reviews

Tim MacDonald is always a pleasure to work with- well prepared, answered all the questions we asked - and we were in and out quickly! Pain-free process- love it!!

Great Customer Service

It's aways been a great experience for me at this dealership.

I am very happy with Al Sera ❤️

Jared was beyond helpful and courteous with the purchase of my new to me blazer.

I purchased my car from the dealership in 2017. I have done all but one oil change and all of my maintenance at the service center. I always appreciated that I was notified when something was wrong and given the option to get it fixed. I have noticed this to be the case with other customers that are waiting for their cars too. The message I've always received was "we can help!" This time, I didn't leave feeling like that. I went in for an oil change and decided to do a fuel induction as it was due. So I was there for a while. It wasn't until I was paying and my car was already out front waiting for me that I was told my car has a "small oil leak." I could not get any more information than that, including how serious is it, where it's located, and how much it would cost. But more importantly, I'm disappointed that this wasn't brought to my attention sooner and I wasn't given an option to get this taken care of while I waited. The message I received this time was "good luck with that." I still have a small oil leak and now need to spend even more of my time getting this fixed.

Vehicle did not have all the options i asked for and it took 3 hours the next day to complete the transaction. I originally initiated the purchase the day before and put a 1000$ purchase. I did not receive a printout with information about the vin options of the car i purchased, had to pay an extra 1000 that was not disclosed and was not informed to bring the deed for my trade in till the next day.

As always, the service writer team always welcome you. They do a walk around, take photos of your vehicle. They walk you thru your service needs. I was back on the road with on an hour. Thank you.

friendly staff

Friendly and fast.

Was great! Offered extra assistance , beyond what he had to do. Overall excellent car buying experience!

My experience at Al Sera was great. The people were professional and answered all my questions help me get through all the new devices on my new 2026 equinox.

Jeff is very helpful.

Derek was very personable and great to work with?

Great dealership that does great work. I truly trust them with my vehicles. Would recommend them to friends And family.

Kyle Odglen did a great job finding us a new vehicle.

Everything went super. I appreciate Bryan Pullets involvement in my purchase. Thanks

We have been going to Alserra for years and will continue to do so. The service is excellent.

I had a great experience working with Jeff Saber on my new 2025 Chevrolet Colorado. Jeff was very professional, knowledgeable and responsive. He made the whole purchase process very easy for us. I would highly recommend Jeff and would gladly work with him again in the future.

Greg White is an excellent car salesman. I would send all my friends to him that would be looking for a new vehicle.

Fast and friendly

Very smooth easy process.

This is the second truck I have purchased from Derek Suttle and both times he has been great to deal with. He is very knowledgeable and helpful every step of the way. I would highly recommend him to anyone wanting to buy a new Chevrolet.

Dan Connell helped my parents and I purchase our cars and he has always been so helpful and patient! We appreciate him so much! This is our 2nd time coming back to Dan because of his customer service! Thanks Dan(:

Made an appointment for an oil change. Took my car right in and it was done very quickly. Staff is so friendly.

Trey was fantastic to deal with, I will continue to buy all my vehicles from him and Al Serra.

We have been dealing with Gregg Winnie for all of our cars for many years. He always goes above and beyond, to meet our needs and requests. We look forward to many more years doing business with Gregg and Al Serra dealer ship.

Fantastic service. Michele was excellent at communicating with me about the repairs to my vehicle and they were done in a timely fashion. Great service and experience, thank you!

The waiting room is beyond painful. Other large dealerships have much more comfortable waiting areas with ammenities.

Everyone is very nice and respectful

I went to just see about my lease and with the great help from Derek Suttle ended up getting a new car!

My son needed an oil change and he wanted me to take his truck to Shea's and I declined. I told him I can take it to "my guy at Al Serra " and contacted Jacob who took care of me from setting my appointment to getting me out the door post service. Jake is an awesome representative of your business!

Leasing my new 2025 Chevrolet Trax was a pleasant and professional experience thanks to Mike Prieur. He went out of his way to make sure I got the vehicle I wanted at a payment that I could afford. I appreciated his help so much and I know he will have great success working for Al Serra. Thanks Mike!

Our salesman was very helpful and very knowledgeable about our needs and he went over everything with us and explained the process step by step and how we could get our cars in time. I would like to thank Mr Dan Cornell for his patience and understanding. Thank you 🙏

Quick and efficient. Got us exactly what we wanted without any issues or delay. Kris was even willing to stay a little past closing to allow us to test drive a couple of vehicles. We appreciate the staff at Al Serra for helping us purchase our family vehicle.

Cameron PENDER did a very thorough job in the preparation of the new car.He made sure that the car was comparable to the one I was turning in.He did take the time necessary to show me the important features that were in the car.

Drew was kind, patient and willing to take the time look for multiple options to make sure I got the best possible deal.

Was quoted a price and when it was does I was informed that my vehicle takes special fluid and it would be $140 more than quoted. I was only there for transmission maintenance. I would think the dealer would know what type of fluid the vehicles they sell takes

The salesman Kyle did a great job!

Blake was knowledgeable & kept me informed about the status of my repairs.

Service was completed day promised and price was less than quoted!

I was having problems with my truck didn’t have an appointment, but they got me right in and took care of it. Great service.

Staff was friendly and professional, service was performed in a timely manner and under estimated cost.

Fine service as usual.

They were very helpful

Friendly and got the job done.

I hand my transmission serviced and it was quick and easy. Travelling to Vermont next week.

We always have good experiences at Al Serra. Brian Miller has always been our salesman and does an excellent job from beginning to end.

OUTSTANDING

Friendly, helpful sales person who pivoted nicely when we went in a different purchase direction

Our family always deals with Brian Miller and will continue.

I appreciate the service and advisor excellent!

Friendly and efficient

Very good

I have already responded

Everything done as expected and on time

Brian Miller is absolutely great to work with! Jacob Schalau was very helpful in getting our mats for the new truck! Wonderful dealership to work with!

Nick Hittle makes the leading/buying process easy as always for us!

I had a wonderful experience. There was no pressure. All questions were answered and best of all the process was fast. Thank you very much!

Quick service

Rob Huff made it easy to schedule and get the vehicle done in a timely manner.

I had an appointment for 11am and had already described before the appointment the problems with the vehicle, Equinox. To begin, no one greets you or even recognize you are there. When I approached a worker he said, "stay over there by your car and someone will help you in a minute!" When Blake Ball came to help I told him my name and I said there is a list of things wrong. 1. Car won't stay in Neutral in the car wash. 2. Radio turns off when my phone is near. 3. Rear button doesn't always open the rear gate. 4. Bright lights on/off when other vehicle approaching at night used to work but didn't work that way when I drove at night the other night. Blake Ball pushed the back button to open the rear gate, he got it to open so he said it didn't need service. Issue with the Radio, he said many people have complained about the same issue, nothing they can do, no service for that! Issue with the car not staying in Neutral in the car wash; he asked me to take him to the car wash with me so he could see what happens! Really! I said no, so he said they wouldn't look at that either. 4. Issue with lights. He said, the lights can't be checked because the shop closes at 5pm and it's not night or dark for them to see what happens. Really??? So I said that there is no reason to leave my car? Pretty much.... I told Blake Ball I was going to report this. I left a message for Ben Taylor the service manager and he called me back. I told him what happened, he made excuses for Blake, he's new, he needs more training. This young man talked down to me as an older woman and disrespected my intelligence. My Equinox is pretty new, I leased it in November it only has 2770 miles. I have leased many Equinox over the years without any problems. I hate this vehicle. Now what? I have to drive this car for 3 years with it's problems and wash my car myself because it can't go through a car wash. Very disappointed with Al Serra!!!

We have been dealing with Greg Winnie for 20 or more years! We always have a great experience with Greg! We tell him what we are looking for and he finds it!

No issues

I was in and out quick and on time.

You are very knowledgeable very polite and very courteous to everything I asked and you helped me tremendously I would recommend you Chris to everybody that wants to buy a vehicle from Al Serra you guys are very professional and I am so glad I was able to meet you in acquire my truck I'm very happy with it thank you very much Chris and Al Serra for what you did for me

I had to have a new key fob made for my 2022 Equinox I purchased 2 weeks ago. My was longer than I thought, I was in air-conditioned waiting room so I didn't mind.

It was a very nice experience, our sales guy Derek Suttle was the best. Your facility is very clean and the coffee machine is awesome. We bought our last Chevy truck in 2003 and plan to keep this new 2025 just as long. Chevy built to last!!! Thank you we will defiantly send anyone we know to you.

Jeff found me the perfect vehicle

Quick and great service. I had an oil change and tire rotation appointment at 7am and was out the door, done with my appointment around 7:30am.

Thanks Bryon Pullen for all your help.

the sales person was easy to deal with and helpful

It was a great experience, Derek Suttle is a good salesman makes getting a vehicle very easy even with the paperwork process, he sold 3 vehicles to my family in the last month and did a great job on all of them.

Jared dennington is wonderful to work with!!

Quick and easy

Great experience leading new vehicle as usual with Bryan

Great experience!

Oil change and tire rotation. Pretty quick turnaround. Some dealers provide a courtesy wash through their car washes. They do not at this dealer .

Kyle is amazing to work with. Personable, professional and exceeds all expectations getting me into the vehicle I want everytime!

Always a pleasure

corrected issue with noise vibration sound.......All's Good !!!!

My wife brought our Traverse in to your dealer to have the exhaust looked at under the extended warranty. Once diagnosed I was told the flex pipe had broken and the studs holding the resonator pipe to the muffler had broken as well, but in more general terms than that. I was also told the rear brakes would need replaced soon. The flex pipe was under warranty and the resonator pipe would be $1700 to replace. I confirmed that the resonator pipe was only bad because of the broken studs and requested a picture through the text conversation sent to me when checking in the vehicle. I never received that picture. Luckily I work for General Motors where that engine was originally tested. I knew the studs in our exhaust are almost always a threaded stud or pressed in stud, and both can be easily replaced with a little work and $5 worth of hardware. This option was never offered to me. I declined the repair and had them only do the warranty work. My wife then picks the vehicle up louder than before with a new flex pipe installed and the resonator pipe detached from the muffler system. I expected this to be the case, but did not expect that the service advisor would then tell my wife to go down the street to muffler man and have them look at it. My wife drove straight there. They looked it over, extracted the studs, installed a new gasket and mated the two faces using a few exhaust grade bolts, nuts, and lock washers. They charged her $80 with a 1 year warranty for the repair. She also had them replace the rear brakes while they had it in there. So I guess my question is.. Why didn’t you guys offer to do this at a cost with notes in the service order about the repair? You could of even offered $100 and no warranty that it would last and I still would have done it for the savings and convenience over taking it down the road. I just feel this was a missed opportunity to make the company some extra cash (about $600) over a bit of extra work and shop supplies. A little bit less stress on our customers too. Please contact me if you would like to talk further.

Our service advisor Jake was great. He kept us informed and helped get our service issues handled professionally.

Al Serra does a fantastic job every time. A++ experience. I highly recommend them.

Enjoyed the experience my salesman very good and friendly.

Ck engine light was on. Prob was allegedly fixed. Drive truck home; it was fine. A few hrs later we went out and ck engine light on again. Onstar ran diagnostics - it was the SAME cides for what was supposedly just fixed. We had same prob at Simms Chevrolet last yr either emissions evap system - it took them THREE times bef they actually got issues fixed. That’s why we came back to Al Serra. Now it looks like you have the same issues with things actually being fixed in one visit.

Cody took good care of me and our Camero SS’ recall.

Good

Chris Bonner made the process seamless and perfect. It was my first time buying a car from a dealership and there is nowhere else I would go. Regardless of where someone is from they should consider going to this dealership. The process was explained in a manner that created a profound understanding and struck down any nerves I came in with. 100/10

In and out very quickly.

Great & simple.

Made everything very easy

Kyle was very on top of everything. One call about what I was looking for and we had a new truck the next day. The whole process was effortless!

I was faced with some extenuating circumstances and the salesman (Jeff Saber) walked me through and handled everything regarding the lease on a new vehicle for me. I felt such relief and gratitude for his knowledge, compassion and kindness. He could not have made the situation any easier for me.

2 new cars purchased in the past 2-3 months! Darwin has been great to work with!!

It was great. Everyone is very helpful.

Derek was an awesome Salesman...Took all the time i needed to think through the deal and helped me learn in and out's to drive off the lot!!! He did everything!!!!

Kristen was a great help

Excellent customer service both on phone and in person.Helpful with set up of vehicle. Absolutely love my new 2026 trailblazer LT. Thank you

We originally were thinking of getting a new truck because we were trading in our 2020. Then we saw the Traverse and with Colin's help we decided on the SUV instead of the pick up. We already have a 2019 3500 HD dually that we use. The last 4 or more vehicles we've bought were from Al Serra. Colin Tulipseed does a wonderful job there.

All issues with new vehicle I purchased elsewhere identified, recall identified and addressed and check engine issue repaired in a timely manner. Very comfortable waiting room and friendly, professional technicians

I made an appointment a week in advance, the lady on the phone even confirmed my part was there. AirBag Safety Recall work. 11am on 7/2. I scheduled this on my day off so I didnt have to arrange any transportation When I got there , I was greeted by Jacob. He was amazing. In the bay area was an Orange Corvette. I noticed it not only because it was Orange, but because of the vanity plate. I asked Jacob how long the service would take, he said just a couple of hours. About the 5 hr mark, I texted for a status update, and my truck hadn't even been touched! So I went and got it. I then spoke to Ben, the Service Manager... I simply asked, why my work wasn't done? Do I not matter because I'm not paying anything for this? Told him his scheduling sucked. He gave me his card, and offered to do what he can to fix this. Now I'm kinda worried to take it back for the fix. I do, and will hold Al Serra responsible if in the event the Air Bags deploy.... and fail. They had the truck, the part, and the time. Their customer service failure rate is about the lowest I have seen .

I had a lease through Hank Graff in Davison. I spent the morning with them test driving and having them run numbers for me. I decided I would run to Al Serra to see what they could do. I was introduced to Katie Lewis by the general manager. I told her exactly what I was looking for. While she worked on the numbers for me, she had used cars come take a look at my trade in. Come to find out, Al Serra was able to buy out my lease and give us some extra money. The Equinox Katie quoted me on also had a safety package that Hank Graff did not. Everyone from the general manager, the used car manager, and Katie Lewis were amazing and very knowledgeable. I ended up with a better Equinox with less payments than Hank Graff. I would recommend everybody check out Al Serra and buy atleast one car from Katie Lewis. 🤣 I told her I would see her in 3 years. I absolutely hate the lease turn in process and trying to find another vehicle. All in all, both dealerships done an amazing job but Al Serra was on top that day. Thanks again to the whole Al Serra team.

I am always well taken care of.

It went well, but customers should be asked if they have GM Rewards they want to use.

Chris Bonner was awesome!

I use the phone and service to set up my appointment for an oil change and that was just great. The person that took my call was extremely nice and helpful. Arrived at dealership and pulled right in. The gentleman that helped me was very nice and the dealership was very clean. My nine-year-old great niece and I walked around the dealership and had a very fun and exciting time talking to people. Less than 45 minutes later, my car was ready. We paid and everything was great.

I went in for a routine oil change and tire rotation. The gentleman that helped me was very pleasant and professional. It was the shortest wait time I've had there.

I will continue to lease vehicles from Greg White, who helped me out tremendously. He was very patient with me, as I don't make quick decisions. He ensured I had everything I needed to make the best purchase for me.

Dennis was very helpful and another advisor was able to help me pay and be on my way quickly when Dennis was not available after the service. Very much appreciate everyone being kind, polite, and helpful. Will definitely visit Al Serra Chevrolet for service next time!

Highly recommend Salesman Cruz Pettigrew for all your vehicle needs!!! Al Serra made the car buying experience easy and hassle free.

Excellent, thank you!

Called the service writer and explained that I had to have a vehicle towed in and when to expect it. He took care of everything for me.

all was good great advisor

They were the best easy in and out and they were good on time

Manager and sales associate couldn’t give me a time frame. Brought my truck in for a seal on transmission and it now leaks more. Their mechanic display work. Didn’t plug back in multiple wire harnesses. They just do quick bad work

It was great. Thanks again Kyle.

Cody, was a very respectful and helpful service agent. The techs were able to perform the routine maintenance and special work quickly. The only feedback is that the seat and mirrors were adjusted to a different setting, along with slight oil on the center armrest console.

Good job!

Brian Miller is great! Give him a spontaneous bonus!

Made appointment to have radio software updated, checked noise from rear and find and repair engine oil leak. Took in on the 14th, didn't get back until the 28th.

Very good experience and enjoy working with Brian Miller over the years.

Great interaction and continued follow-up with our agent Gregg Winnie. He is resolving a couple of ongoing issues (non working fob, wheel locks and paint defect).

N/a

Blake ball was real helpful telling me things about my truck THANKS BLAKE

Tom Drudi made this purchase very easy. He went above and beyond to ensure that my needs were met.

It was a straight forward lease. Picked it out, Charlie did all the paperwork. We picked it up and drove away. And excellent experience.

I am glad I replaced the two trunk struts. The service technician was very efficient and said with the proper tools the job is easier.

Always helpful and thorough. Competitive prices. Honest.

Oil change was fast and the service was excellent.

Great veteran writeup guy. He told me ready in 45 minutes and came and got me. Car was even washed. What a great dealership and personal. Thank you

Great dealership

Jeff Saber was the greatest salesman I’ve ever met. He went far beyond anything he had to do to make our experience happen. He was the best Alsara was the best. We love our new car. Thank you so much and bless you.

Blake handled my visit in a friendly and professional manner. He kept me informed by text. Thank you Blake.

Thank you!

Everything went well, the service was good would be great, but the technician left finger prints in areas, no worries I just cleaned the areas, but overall, good job.

I arrived a few minutes before my appointment time and left an hour later. I think that's too long for a scheduled oil change.

I always enjoy working with Gregg Winnie. After 20 + years, he knows what I need and want in a car. This year was no exception. I love my new Equinox !

Easy transaction as always with Bryan Pullen

No complaints

Always great experience

Dan did an amazing job for both wooed and quality!

Excellent service. Fast and friendly check-in. Recommended

I was able to find the truck I wanted, and Clay was able to make it possible to buy it. Great experience .

Salesman was very informative covered all angles for a better deal. We ended up leasing a Silverado and an equinox. Wish all cars were made in u.s.

Truly, all good as usual. For decades, I have trusted Al Serra Chevrolet for my vehicles' service needs. Thank you, Dennis, for a smooth, and informed service experience.

Great

Great!

The day I came in to test drive 2 vehicles you were very busy. I still got excellent service from Bryan. He took the time to show me both a 2026 Trailblazer and 2026 Equinox and answer all my questions. I ended up with the Equinox which I love. Despite being busy I received excellent service from him and everyone else. Great customer service all the way around.

All were very nice!Kristen was VERY helpful!!

Everything alright

Happy with the repairs on my truck. Spent $2k at the service center. Knock sensors, harness, ABS sensors, brakes rotors. Would have appreciated a cash discount offered, a current coupon of a couple bucks off or some kind split payment option, non were offered. There is a $585 charge for an ABS assessment. Service provider did not explain that went toward the repair as well and I almost didn’t get that done because I was concerned about the cost of repair on top of that. I have another car getting serviced in Cadillac and the manager Ethan called me to let me know the part is in for that car while in the Chevy building and asked him about the high assessment cost for ABS light and he informed me that would go toward repair so, I did go ahead with that because of his explanation and he set me up with a rental for the day while the rest of repairs were completed, took about 7 hours, was glad it was done same day. Personally, taking the time to explain things in detail will help customers make a better financial decision and have a better understanding of what their money is going towards, is something I value. I think service providers forget that the customer doesn’t always know that assessment fees go towards repair or that there is an option to rent a car etc. Also, when picking the truck up a different guy came over to ring me up and I felt rushed while he didn’t even know what work I had done or what vehicle I had. When someone is spending that much money and getting that much work done give them the same service person or inform whoever is taking over a synopsis of what was done on the vehicle so they can share that with the customer and have a nice closing leaving the customer with no questions and feeling appreciated for choosing that dealership..

Love Derek Suttle. 4th car in 3 years. Never disappoints.

Quick and conv

I saw Kristen and she went out of her way to help me pick out my new Trax. And with paperwork, car insurance everything I needed. This is my 3rd car With Al Serra with previous cars service has been great. Highly recommend.

Clay Weinand is the best! A true asset to have at your dealership!

You had the car I wanted and the salesman was GREAT.

The sales man was polite and personal how ever I feel the corporation is failing the consumer. I don't want to here it's the future. In my 73 years as a consumer I've read the owners manual to find out about the product. Now here. The vechical is more an and more technical and no manual on how the simple things work. How to turn on your headlights how to program your radio how the navigation works. I'm realy disappointed in G M and the dealership for assuming we all are so computer savvy And then after downloading the manual being told it's not available for print

Gary LaMay did an excellent job helping me with my purchase of a 2025 Chevy Trax. He was thorough and patient with me throughout the entire process of looking at different vehicles then finally making a decision.

Tim McDonald was great to work with. He is knowledgeable and professional.

Dennis did a great job of communicating and accomodating during the process of replacing my onstar module and attenna,

Jeff Saber is great to work with!!

Very professional & courteous.

Clay was excellent!

We love your dealership. Gregg Winnie has been our repeated salesperson for many years . His service is like no other !! Every time we go to the service department or speak to anyone at this dealership; customer service is amazing! We will definitely be back again!!

I just moved to Rhode Island, but I’m originally from Grand Blanc Michigan. I need a car and the best place to buy a car is in Michigan in the past. We have always bought our cars from Al Serra. My brother-in-law went to see the sales person he always works with Brian Miller. A few days later, I arrive in Grand Blanc and now I have a car. It was very easy and everything went very smoothly. Al Serra handled all the transfers, taxes that will be needed for Rhode Island. Thank you, Al Serra, Brian Miller and my brother-in-law.

We have had a good experience with Jeff Saber that keeps us coming back.

Very professional resolved my problem in a timely manner thank you

Salesman, Charlie Carrol, was excellent. It was a great experience

My experience was handled very professional. I'm truly happy that I chose Al Serra to purchase my car. Thank you service department for a job well done...🐦

Gregg was fantastic at Al Serra of Grand Blanc. He made the new car buying process SO easy and stress free. He got me into the car of my dreams, with everything and more on my "must have" list, within my budget, in under 2 weeks. He even had his team install my floor liners and mailed my backordered liner directly to my house. Gregg set up my Chevrolet app, showed me all the new car details and took care of the paperwork, registration and insurance changes for me. I was in and out with my new car, under 90 minutes.

Our experience for the most part was good except on pick up day it took hours.

Derek was awesome to work with and made things simple and fast

Trey was great. I had a few issues that he took care of for me. This is my 5th new car purchase from Serra and they were all great.

Bryan was great, straight forward and respectful to me as the customer.

After MANY years of LEASING, our recent deal at Al Serra was by far the QUICKEST, EASIEST and MOST COMFORTABLE experience we've ever had! We couldn't be happier!

Brian Miller always makes buying a car easy and enjoyable.

It took 2 hours for a simple oil change that I had an appointment for. It made me late for 2 appointments that I had scheduled. The service rep, Blake, that I worked with was extremely understanding and made an appreciated effort of taking care of the bill for the oil change. Due to his effort and concern for the situation, I will probably give Al Serra another chance on my next oil change.

Great job except there is no owners manual and i don't know how things work

My Experience was great! Alex made it easy and seamless!

Quick, easy, affordable

An unauthorized adjustment of vehicle settings has been detected, specifically the reactivation of the back seat reminder feature. Further investigation revealed multiple configuration changes, suggesting malicious intent. The alterations are not considered humorous.

INFORMATIVE, FAST, FRIENDLY, ALWAYS A PLEASURE TO DO BUSINESS WITH.

Jeff Saber did an amazing job getting me into my new Trax. He always makes it an great experience. I will continue to work with Jeff every time I need a new vehicle.

The best!

Had a wonderful salesman, loved that he was the one we dealt with thru the whole process

No problems

Top job to my salesman, Vic George.

All went well.

I arrived about 15min. before my appointment & was greeted by a service writer. Very pleasant & professional. The service department was busy but my vehicle was completed in about 1 hour. Thank you.

Blake in service was so helpful and professional. The service team got my car repaired way sooner than expected which was awesome!

Everybody was very professional and my repairs were completed very quickly.

Very efficient. I was in and out before my scheduled service time. I used gm rewards and it was processed quickly.

It was good they took care of everything

Wonderful

ubbyviybuk

Very satisfied

Nick is always great

Great experience

Nick Hittle is very efficient, professional, personable and made my experience of turning in my leased car, and getting a new lease, a very pleasant experience. He contacted me when he found a vehicle that I might be interest in leasing and after agreeing to lease thevehicle, he had all forms available for signatures. He helped me secure my GM discount. Al Serra is very fortunate to have Nick as a sales consultant.

Kyle Obglen was very helpful and made the experience very smooth with my trade in and leasing my new vehicle

Very disappointed that we had to come back from our vacation two days early, only to find out that GM is aware of the problem but has no solution. If it happens again, what are we to do? The service tech was very good, but I'm not sure if he can convey my disappointment in this vehicle and the number of times I have had to take it in for service.

It was wonderful. Nick was very helpful in getting the truck I wanted at the price I wanted.

Tony is very friends and got me just whant I wanted

From the ease of making the appointment online to the service that was extended it was an outstanding experience. The gentleman that took care of me was great. My apologies for not being sure of his name as I forgot. Jake possibly? He definitely told me his name. Please thank him for his service. I will surely be recommending Al Serra to others.

The sales person was excellent. The car an Encore died on me the first week, was repaired presumably, I used it a few more mos, it died on me again. Said I wanted another car and was allowed to turn car in n purchace another, with few thou increase. I purchased an Exquinox.

I went for an oil change and it went perfectly. Cody was super nice and engaging. I will return when Work for the car is needed. Thx Charles

It was friendly, fast and efficient.

From the time I met Doug Nolan over 10 yrs ago, he has showed me he is a man of his word and that he will deliver! When Doug received a promotion, I was being selfish because I wanted him to continue taking can of leasing needs. Well, Doug being Doug still looks out for me. He put me in the good hands of Anthony Young. Anthony knows he has some very big shoes to fill. So far, Anthony has taken very good care of my leasing needs. I look forward to continuing these relationships for many years to come. Thank you Anthony and Doug! Until the next time.

My experience buying a new truck from Brian Miller was great. I enjoyed a wonderful buying experience from Al Serra and my salesman Brian. Thanks again. Val

Brian Miller was assisting me and was very helpful and considerate throughout the whole process

Friendly service and sale was completed very expeditiously

Great job, no issues!

Love Jacob! Great experience!

Great experience. Brian was very helpful. Staff is polite. Will definitely keep using Alserra for future cars

Bryan was an extreme pleasure to work with, and made my transition for my new Silverado EV very easy and informative.

This was my first experience at this dealership, and it was seamless. The paperwork was ready to be signed, and Trent Vartanian was amazing. Knowledgeable with everything and walked me through everything at the pace I needed. I will definitely be recommending Trent to anyone looking for a new vehicle and a great experience.

Excellent Service department!

Randy is the bomb.com 👏🙌

Salesman was fantastic, very helpful and knowledgeable. Everyone was very nice. Great place to buy a vehicle!

Jerrod is very thorough good personality, an asset to your business !

I brought my car in for an oil change, a part that was ordered needed to be installed and a check on a coolant smell. I had an appt at 7am. Per my Chevy app my car sat in parking lot with no oil change . I text at 1230 to see the status as the app said it was still in the same place it was hours before they said they were working on it but the app reflected it was just sitting in the parking lot.Suddenly the car was moved to the garage reflected oul change was done and then moved again to the other side of the garage I was told I would get a text when car was done which never happened. Maybe my app was wrong. Not a great experience for.sure.

It was super, very unbelievably great!!!

Blake was very professional and kind!!!

Everything went great

Very pleasant experience

Jackson was courteous. Oil change and tire rotation completed in the time I was told. No issues.

The work requested was quick and actually finished early

Easy in and out.

TOm short and your team was very helpful in getting me my new 2026 equinox.

Blake did an outstanding job of getting my 2019 Silverado High Country serviced. I had small oil leak that had been going for a while plus my truck needed some milestone service procedures. He got all of that done including getting the tire for my 2015 Z06 Corvette repaired. It had a leak at the bead of the tire. He did all of that in 3 days. Great job by the whole service team.

Excellent no problems

The sales representative was very helpful and professional. The experience was very positive.

Darwin found my wife and I the perfect traverse. He was very professional and answered all our questions. The buying process was fast and painless. I only spent 30 minutes looking / testing driving car. I came back next day and picked up the car. I was there for maybe 30 minutes. Best buying experience

Could not have been better - Brian Miller is an absolute gem to work with - hang on to him. Thanks!

Steve did a great job of trying to stay in budget. Sad I wasn’t able to partake in the lease protection program. There should be another way for customers to get the protection if the lease company is not going to allow or discontinue using that financial company or make it a requirement for minimum protection idk

Great sales experience

It was seem less, Cruz made the process so easy

Everything went well

Top Notch!

We always work with Chris Bauer and are very happy with the service we receive from him.

Everything was perfect

On time, fast and efficient

Trim replacement piece reordered and installed on 10/07/25.

Gregg went above and beyond to help me with my new vehicle purchase. I love my new car and couldnt be happier.

Quick and friendly service

Great Experience. Jared was great!!

Polite and quick service

Michele is absolutely fantastic! Always takes care of me (& my family members) and always greets customers with a “warm, friendly smile!” Michele even pulled my vehicle up close to make picking it up (that much) easier!

GREAT dealership and professional personal

Our car salesman was amazing! Took the time to compare different vehicle prices and no pressure at all. Signing the papers was fast and easy. Salesman took extra time to explain all of the features in my new truck.

A trim piece was replaced as scheduled. This was accomplished in a timely manner. Thank you!

Jared was on task….. closed deal in 3 hours!!

Came in for an oil change and they said it was time to rotate my tires, I agreed. Left and sensor light is coming on for tire pressure. Now I will have to make time to bring my vehicle back in to get it updated.

Karla Burza was friendly and communicated with us pre-purchase. She was prepared for our appointment making it quick and easy to get into our new car!

Excellent experience as always

It was taken in fast fashion. I waited just over an hour. They did the work and I was on my way.

I feel like we have been expertly taken care of, making our Corvette experience something special!

We have purchased multiple vehicles with Chris Salter and each time he makes the experience enjoyable and seamless.

Your GM representative, Victor George did an outstanding job with helping us find the right vehicle that we needed. He showed us 4 different models that met our criteria and made it easy to decide on the final selection.

Well I initially went in for a routine oil change and was informed that I had a radiator leak. The salesman looked in and stated I was had an warranty in which I had a 100.00 deductible upon talking with manager he stated if I would get it service today, they would wave my deductible. I had another appt and was a hesitant to get the work done at the. However, after informing me the dangers that could happen , I decided to get my car serviceservic and a rental was provided and I was able to make it to my appt. Few hours later I recieved a call stating my car was ready for pickup. I appreciated Blake and Cody for their fine customer service.

Brian miller has always taken great of us when we buy a car. Wouldn’t have anyone else that takes great of our car buying experience!

Just an all around good experience. We have bought a few cars through Colin now and he has never missed the mark. Works hard to get you a good interest rate and is very adamant about getting you through the process with as little pain as possible. Also just a great guy to talk to. Thank you Colin and thank you Al Serra. We’ll be seeing you again soon..!

I had a great experience, Al Serra has been our family dealer for 30+ years . Victor George was a great help in finding the vehicle that I wanted.

When looking for service on my CES light, I purposely sought out Blake as he helped me with a previous extended warranty issue. He again handled the issue flawlessly — including getting me a brand new vehicle to take home for the evening.

Michelle welcomed me immediately and quickly stepped through the paperwork. The work was completed way faster than expected. Great job Michelle and team.

Brought in for check engine light… Rep was nice. And professional Picked up Monday after work… Light back on Tuesday morning!!!

Delivered my 2015 Corvette to your service department for a noise I’m hearing when releasing the clutch in first gear. After the car was there for 3 days or so the service writer called and asked me to come in and drive the car with him to make sure they are hearing the same noise that I am. So I came in and drove the car with the service writer and after a little warm up the noise was heard by both of us. Then about 3 days later the service writer called and said the tech couldn’t get the car to make the noise and told me to pick up the car as no issues were determined. Upon picking up my car I voiced my concerns with the service writer Which was a different one and the other service writer was off that day. I had her check with the tech again and she came back after her discussion and told me it must be different driving styles. I’ve never heard such a diagnosis in my life. I really hope the noise I’m hearing doesn’t cause further damage as Al Serra will receive a more serious review than this one. Word of advice. Don’t take your expensive car there for service!

Service department was prompt, kind, and welcoming. Waiting area was clean and comfortable.

Wond

Everything was easy and went smooth with no problems. My salesman was very good and made the experience worth the trip to Al Serra.

I was greeted promptly by Jacob who was ready for my services visit. I was given a ride to ride with very little wait. The warranty service was performed quickly and properly. I was given a ride back to the dealership and in my car in minutes. I am very pleased.

Rob was great. He took care of everything. Even took the time to show me an unknown issue with my vehicle and have technicians explain it to me. Great service.

The dealership was very clean and efficient when first walking in to look at vehicles. We had help right away and the salesperson was very helpful to us. We were able to leave in a new Equinox that afternoon. The only thing I wish was available was a quick guide to learning the functions of the media dashboard as I am completely new to all this high-tech gagetry ... and even viewing a manuel online isn't enough to help.

I went to al Serra for transmission problem. I service writer was friendly and swift in taking action in getting my truck in . He arranged my loner car. It only took maybe 35 min. And then 2weeks to get it back. Im very pleased with the service. The company just earned a new customer

The salesman was great and I came away with a new car which I just love. It rides great.

Don't like how they say that a radiator flush is necessary, never had that done on any other vehicle ever, want to rotate tires and they really need new ones not rotate!

Originally came in for an oil change then had some oil dripping (not related). Brought it back and problem was addressed. So far it seems leak is fixed. Have to bring back in at 1000 miles to check. I have been working with Blake. He is an asset to your dealership!

Clay was great. The online application was easy and quick. The process went very smooth. I am very pleased with the everything I love my new 2026 Equinox.

Fastest oil change ever!

My experience was excellent as always

Ryan Fohey did an excellent job for us during and after the sale. Truly a valuable member of your team.

There was an issue with my radio not working properly. I dropped my car off and appreciate the shuttle dropping me off to my desired location. Service rep was professional, friendly and gave me a call once they discovered what the issue was.

Brian Miller.was great..very informative amd did a all around great job ..I will be referring him anytime I can

I was not happy to see my engine light on as I left the dealership on Friday after having my oil changed. I returned immediately to have then tell me to make an appointment on Monday. I did, only to be told that something was not tightened after the oil change as it should have been.

Jeff Saber met all my expectations and more he went out and found a vehicle. I was looking for and worked hard to get it at a decent price.

Alex Kabat, my salesman, worked extremely hard to get me exactly what I wanted! Your team of Sales Managers went the extra miles to help!

It was quick/ Jeff Saber did a great job

Always in and out in a timely manner. Exceptional customer service, fair prices.

Blake always does a great job keeping me informed. The service department was very busy today, so it took longer than expected, but I was kept informed and this is important to me.

Jacob was able to get my headlight bulb replaced at a good price and I really appreciated that.

It was a joy to work with the sales consultant Katie Lewis. She made us feel like family.

Customer Satisfaction is so important and I always get that whenever myself or a family member does business with Al Serra

John Berry was a great person to work with. He was very friendly and helped me find a car I love.

Katie Lewis was a breath of fresh air, she listen to what I needed and stayed within my budget. Cal Sesock took an interest in my limited budget and made sure I was able to leave with an extended warranty. Loved working with Katie and Cal!

Just gre

Kyle is a complete professional! He is knowledgeable and always advocates for the best deal. Will see him in 2 years when my lease is up

Scott took very good care of my automobile needs

Finished much quicker than expected and issues are resolved.

Bryan was amazing. He took his time explaining everything to us. We felt like we were his only priority.

Dealership was very responsive in diagnosing the problem and in getting the car repaired.

Very polite and efficient

My experience at AL SERRA was awesome. My salesperson, Gregg Winnie was professional and attentive to the type of car I wanted and patiently had it delivered above and beyond what I expected.

Poor communication between me and al serra

Excellent communication, prompt service, but very expensive.

Jacob is my go-to guy whenever I need servicing done and as always he's very welcoming and super helpful. Thanks Jake!

Responsive & efficient.

Agreed to purchase on a Saturday filled out all paperwork. Didn’t hear back anything until very end of day Monday. Then what I heard was it was approved no details. When we test drove the vehicle we told salesman about sticky stuff all over steering wheel. He said there was tape he pulled off put it would all be taken care of during prep. Had to follow up with dealer on status. We agreed to pick up Thursday evening (5p.m.) paperwork was sent to us to sign at 4:00p.m. Which made it hard to look over since we were driving to dealership. Since it was so late we just had a quick overview of car with salesman. Steering wheel was still sticky so salesman cleaned it up but as I was leaving put my hand in sticky spot again. Also had white stuff on middle counsel and spots on door frame. Need to hire new car detailer if it even went through that process.

Michele is fantastic! Took good care of my daughter’s vehicle, and went way above & beyond our expectations of customer service. I highly recommend Michele to anyone who comes in to Chevy!

We lease a GM truck from Al Serra every 2 years. I love this dealership and our salesman Glenn!

Michelle professional and helpful

My experience with Al Serra Chevrolet and sale person Chris Bonner was wonderful. As a walk in customer Chris was great in finding the exact 2026 radiant red traverse rs for me.

Stephanie was very helpful by getting us into exactly what we wanted without any issues. She was very helpful and kind.

It was okay. Couldn't believe a lady said she was there for 4 hours and only getting an oil change. Mine took an hour.

Michelle Vaughan was terrific. So helpful.

Experience was nothing special. Didn't care for being referred to as "Bud". Also, when I made the appointment, it would have been nice to know that my vehicle needed other service based on the mileage. I declined because I hadn't had the opportunity to plan for the additional expense. When you indicate on the receipt that the customer declined the service you should also not that it was due to your incompetence in not notifying the customer ahead of time.

Everything went great

Everyone was friendly and helpful. The experience was good .

Went very smooth

Between David and Derek they made it the easiest experience i have ever had leasing/purchasing a new vehicle.

Love my new Equinox. This is the 4th vehicle I've leased thru Greg White and he made the process easy and quick.

The salesman was very polite and everything was done quickly!

Michele was great, friendly and helpful.

Customer service has improved greatly over the last year. I no longer dread having to have service performed on my vehicle.

My service advisor was very helpful. The maintenance work was completed in a timely manner.

They found my Reese hitch lol

Cal and Kristen are always easy to work with and accomodate my busy schedule.

Everything about my experience was great. From the 1st phone call to the drive away with my new vehicle, the experience was stress free and effortless. Clay was so knowledgeable and helpful with every question and concern I had.

Jared went above and beyond to provide me with a vehicle I love and can afford.

Blake is always a pleasure

excellent service

Ryan Fohey is the most knowledgeable, hardest working salesman I have encountered. We have purchased many new vehicles from Ryan, and have referred multiple friends and relatives his way. Never a disappoint!

Michele took care of me. Waited over 2 hours for a grease/oil. She said that was way too long to have to wait and comped my bill—many thanks.

Service is great - I have worked with Cody Younglove before, he does a great job, great service - prompt estimate and relatively accurate service time estimate. Cody found every possible way to save me money with repairs, and even helped to get a discount on my Enterprise rental - which wvery bit counts being these things are expensive. Repairs were accurate and seems to have fixed the problem.

Staff was friendly. The whole buying process was quick and easy. Our salesman was very helpful.

Trey Conner was great to work with. He understood my needs for a vehicle and did not try to oversell me, and kept me on my budget!

Simple and easy!

I had scheduled my appointment stating I needed a air bag recall fixed; but you did not order the part; so now I have to come back.

Great

very good experience

The process seemed to be harder than it should have been. I've bought quite a few vehicles from other dealerships and this process was not the most smooth by any means. It just felt like things could have been handled better.

I had the best experience and i will always but my cars from Al Serra.

Very Happy

gtreat

Exceeded expectations. I was told the service would take an hour and it was completed in 45 minutes.

Great customer service from the time I ordered my new Tahoe from the time of pick up .

Salesman made it easy.

No problems.